ד"ר אברהם חולי
השיטה למדידת איכות ומצויינות
English
The "National Excellence" Indicator of a Democratic State
The modern business world has been characterized for many years by its striving for "organizational excellence" and creativity. "Excellence", in the business sector, is the name of the game. "Excellence" is expressed in the encouragement of initiative, creativity, quality, being meticulous about details, motivation, investment, persistence, adhering to goals and a constant striving for improvement. In order to advance not only the business world but also society as a whole, there is a need to formulate and "imprint" these values on the public consciousness. And in fact, in the last decade, many countries in the modern world have begun realizing that the subject of "excellence" is important in the public sector, as well. The state is the organization, and the customer is the citizen who expects to receive from the state the 'products' he deserves, of the highest quality possible, in the framework of the existing resources. Therefore, the state is obligated to foster excellence, both as an expression of the services it owes its citizens and as an outcome of its responsibility for its own sovereign existence, its independence and strength.
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